Terms & conditions

Terms & Conditions

Last updated: May 2026

Welcome to The Home Comfort Store. These Terms & Conditions govern your use of our website and the purchase of products from The Home Comfort Store. By using our website, you agree to these terms.

1. About Us

The Home Comfort Store (“we”, “our”, “us”) is an online retailer offering home comfort products, accessories, and lifestyle items through our website.

2. Orders

All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel any order at our discretion.
Once an order has been placed, you will receive an email confirmation. This does not guarantee acceptance of the order.
Prices are listed in GBP (£) and include VAT where applicable.

3. Payments

We accept secure payments through trusted third-party payment providers available at checkout. Orders will not be dispatched until payment has been successfully received.

4. Shipping & Delivery

Delivery times are estimates and may vary depending on location and courier delays.
We are not responsible for delays caused by postal services, customs, or circumstances beyond our control.
Customers are responsible for ensuring delivery information is accurate at the time of purchase.

5. Returns & Refunds

Customers may request a return within 14 days of receiving their order.
Items must be unused, in original packaging, and in a resellable condition.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds will be processed once returned items have been inspected and approved.

6. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos and order details so we can resolve the issue promptly.

7. Product Information

We aim to ensure all product descriptions, pricing, and images are accurate. However, slight variations in colour, appearance, or packaging may occur. We reserve the right to correct any errors or inaccuracies at any time without notice.

8. Intellectual Property

All website content including logos, branding, images, graphics, and text are the property of The Home Comfort Store and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, The Home Comfort Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as outlined in that policy.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.