Terms of service


Terms of Service

The Home Comfort Store

Effective Date: 25 May 2026 

These Terms of Service (“Terms”) govern your use of our website and your purchase of products from The Home Comfort Store (“we”, “us”, “our”).

By accessing our website or placing an order, you agree to these Terms.

1. Company Information

The Home Comfort Store is an online retailer of home, lifestyle, clothing, and gift products.

Contact Email: thehomecomfortstoreoriginal@gmail.com
Address: 2 Sundourne Cottage, SY4 4RR, United Kingdom

We aim to respond to all customer enquiries within a reasonable timeframe.

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

  • Misuse the website in any way

  • Attempt to gain unauthorised access

  • Introduce viruses, malware, or harmful code

  • Use the website in a way that could damage our business or reputation

3. Product Information

We make every effort to ensure all product descriptions, images, and pricing are accurate.

However:

  • Colours and appearance may vary depending on screen settings

  • Product packaging may differ slightly from images shown

  • We reserve the right to correct errors or update information at any time without notice

4. Pricing and Payments

All prices are displayed in GBP (£).

We reserve the right to change prices at any time, but this will not affect orders already placed.

Payments are processed securely through third-party providers such as Shopify Payments, PayPal, or Stripe. We do not store full payment card details.

5. Order Acceptance and Cancellation

After placing an order, you will receive an order confirmation email.

This does not confirm acceptance of your order. We reserve the right to cancel or refuse any order at any time for reasons including:

  • Product unavailability

  • Pricing or listing errors

  • Suspicion of fraud or unauthorised activity

  • Payment failure or verification issues

If we cancel your order after payment has been taken, you will receive a full refund.

We also reserve the right to limit or refuse orders from customers where abuse or misuse is suspected.

6. Shipping and Delivery

Delivery times are estimates only and may vary due to courier delays, demand, or external factors outside our control.

We are not responsible for delays caused by:

  • Postal or courier disruptions

  • Customs delays (if applicable)

  • Weather or transport issues

Risk passes to you once the order has been marked as delivered.

7. Returns and Right to Cancel

We offer a 30-day return policy from the date of delivery.

You also have the legal right under UK Consumer Contracts Regulations to cancel your order within 14 days of receiving your goods for any reason.

To be eligible for a return:

  • Items must be unused, unworn, and in original packaging

  • Proof of purchase is required

To start a return, contact:
thehomecomfortstoreoriginal@gmail.com

Returns must be sent to:
2 Sundourne Cottage, SY4 4RR, United Kingdom

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

8. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, refunds will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the refund.

9. Consumer Rights

Nothing in these Terms affects your statutory rights under UK law, including rights under:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

You are always entitled to receive goods that are:

  • As described

  • Of satisfactory quality

  • Fit for purpose

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • We are not responsible for delays outside our control

  • Minor variations in product appearance do not constitute defects

Our total liability is limited to the amount paid for the product(s) purchased.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under UK law

11. Complaints

If you have a complaint, please contact us at:
thehomecomfortstoreoriginal@gmail.com

We aim to respond within a reasonable timeframe and work to resolve issues fairly and promptly.

12. Intellectual Property

All content on this website, including images, branding, text, and design, is owned by or licensed to The Home Comfort Store.

You may not copy, reproduce, or use any content without written permission.

13. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy.

We comply with UK GDPR and only use personal data where legally permitted.

14. Cookies

Our website uses cookies to:

  • Operate essential website functions

  • Analyse traffic and improve performance

  • Support optional marketing tools

You have the right to:

  • Accept cookies

  • Reject non-essential cookies

  • Customise cookie preferences

Non-essential cookies will not be used without your consent.

15. External Services

We use third-party providers such as Shopify, payment processors, and delivery companies.

We are not responsible for the content, policies, or actions of these third parties.

16. Changes to Terms

We may update these Terms at any time. The latest version will always be posted on this page with an updated effective date.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.