Refund policy

Returns & Refund Policy

The Home Comfort Store

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at:

thehomecomfortstoreoriginal@gmail.com

Please note that returns must be sent to the following address:

2 Sundourne Cottage
SY4 4RR
United Kingdom

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at:

thehomecomfortstoreoriginal@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods
Custom or personalised products
Personal care goods
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Please contact us if you have any questions about your specific item.

Exchanges

The fastest way to get what you want is to return your item first. Once the return is accepted, you can place a separate order for the replacement item.