Privacy policy

Privacy Policy

The Home Comfort Store

Effective Date: 25th May 2026 

This Privacy Policy explains how The Home Comfort Store (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website or purchase from us.

1. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), The Home Comfort Store is the Data Controller responsible for your personal data.

Contact details:

  • Email: [your email]
  • Address: [your business address]

2. Personal Data We Collect

We may collect and process the following personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Order and purchase history
  • Payment information (processed securely by third-party payment providers)
  • IP address
  • Device and browser information
  • Website usage data (via cookies and analytics tools)

3. How We Collect Your Data

We collect data through:

  • Direct interactions (placing an order, contacting us)
  • Automated technologies (cookies, analytics tools)
  • Third-party services (e.g. Shopify, payment processors, delivery companies)

4. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Manage payments and refunds
  • Provide customer support
  • Communicate with you about orders
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal and tax obligations

5. Lawful Basis for Processing

We only process your data when we have a lawful basis under UK GDPR:

  • Contract – to process and deliver your order
  • Legal obligation – for tax, accounting, and compliance
  • Legitimate interests – to operate and improve our business and prevent fraud
  • Consent – for marketing communications (where applicable)

6. Sharing Your Personal Data

We do not sell your personal data.

We may share your data with trusted third parties, including:

  • Shopify (ecommerce platform)
  • Payment providers (e.g. Shopify Payments, PayPal, Stripe)
  • Delivery and courier companies
  • Email marketing providers (if used)
  • Analytics providers (if enabled)

All third parties are required to handle your data securely and in compliance with UK GDPR.

7. International Transfers

Some service providers (such as Shopify or payment processors) may store or process data outside the UK.

Where this occurs, appropriate safeguards (such as Standard Contractual Clauses) are used to protect your data.

8. Data Retention

We only keep your personal data for as long as necessary:

  • Order and transaction data: up to 6 years (legal/tax requirement)
  • Customer support data: as needed to resolve queries
  • Marketing data: until you withdraw consent or unsubscribe

9. Cookies and Tracking Technologies

We use cookies to:

  • Enable website functionality
  • Analyse website traffic
  • Improve user experience
  • Support marketing (if enabled)

You can manage or withdraw consent at any time via our cookie banner or browser settings.

We ensure users can accept or decline non-essential cookies in compliance with PECR regulations.

10. Your Rights Under UK GDPR

You have the following rights:

  • Right to access your personal data
  • Right to rectification (correct inaccurate data)
  • Right to erasure (request deletion)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time

To exercise any of these rights, contact us using the details above.

11. Data Security

We take appropriate technical and organisational measures to protect your data against:

  • Loss
  • Theft
  • Unauthorised access
  • Misuse or alteration

12. Children’s Data

Our website is not intended for individuals under the age of 16, and we do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Email: thehomecomfortstoreoriginal@gmail.com
Address: 2 Sundourne Cottage Gardens SY4 4RR